FAQ

You can book through our website or the Acasa app. Simply choose your treatment, preferred date and time, and your therapist will come directly to your location.

All payments are processed securely online. Cashless transactions help us maintain smooth, safe, and transparent operations.

The Acasa online bookings through our website or app allows for two bookings at one time—one for yourself and another for a companion. For more complex bookings or group sessions, please reach out to us via WhatsApp at +62 813 3066 4485.

You’ll receive a confirmation message with your therapist’s name and arrival time. A reminder will also be sent before your session.

An Instant Booking sends the nearest available therapist to you as soon as possible—typically within 2 hours of booking. A Scheduled Booking allows you to plan your session ahead of time by choosing your preferred date and time. Both offer the same Acasa experience—simply choose what best fits your schedule.

Your therapist will arrive 10–15 minutes before your scheduled session to quietly set up and create a peaceful environment. Treatments are designed to be calm and grounding—minimal conversation, maximum relaxation.

All Acasa therapists are carefully vetted and selected for their years of experience. Each one is well-trained in the Acasa protocol and service standards, ensuring every treatment reflects our philosophy of care, professionalism, and calm.

Yes, we offer specially designed prenatal massages for expectant mothers. Please inform us during booking so we can assign a trained prenatal therapist.

We want you to feel completely comfortable. A robe or sarong and disposable underwear are provided for your use during the treatment. Your therapist will ensure your privacy at all times and only uncover the areas being treated.

You may tip your therapist directly in cash after your session or through the app once your treatment is completed. All tips go directly to the provider as a gesture of appreciation for their care and service.

Acasa is a curated home wellness experience. We bring professional massages, bodywork, energy healing, and mindful movement directly to your home, villa, or private space— so you can relax and reconnect where you feel most at ease.

Acasa currently serves selected areas across Bali— namely, Seminyak, Umalas, Berawa, Canggu, Pererenan, and other nearby areas. You can check availability when booking through our website or app.

We offer Signature and Classic Massages, Energy Work, Bodywork, Fitness & Flow sessions, and curated wellness packages. Each treatment is performed by trained professionals who share our care philosophy and values.

Nothing at all. Your therapist will arrive with all necessary equipment—including a massage bed, linens, oils, and towels. Just make sure there’s enough space for setup and peaceful ambiance.

Acasa services are available daily from 9:00 AM to 9:00 PM. For early morning bookings, please reach out via WhatsApp at +62 813 3066 4485, and we’ll do our best to accommodate you based on therapist availability.

You may reschedule or request a refund up to 4 hours before your appointment. Cancellations made less than 4 hours before the scheduled session are non-refundable, as we deeply respect our therapists’ time and the care that goes into each booking.

We understand that life happens. If you need to adjust your booking due to an emergency or unexpected change of plans, please contact us right away via WhatsApp at +62 813 3066 4485. While refunds are not guaranteed within 8 hours of your appointment, our team will do our best to accommodate a reschedule based on therapist availability.

At Acasa, we’re dedicated to creating a safe, respectful, and professional experience for both clients and therapists. We ask that all guests maintain appropriate boundaries and treat our therapists with courtesy and respect at all times. Any form of inappropriate behavior, language, or unwanted physical contact will not be tolerated and will result in the immediate end of the session and a permanent ban from future bookings.

Absolutely. Acasa can coordinate treatments for private groups in villas or events. Simply share the details, and we’ll curate the experience for you. For group inquiries, please contact us via WhatsApp at +62 813 3066 4485.

Yes. We collaborate with villa hosts, event organizers, and wellness retreats to provide seamless on-site treatments. To discuss partnerships or event bookings, reach out to us via WhatsApp at +62 813 3066 4485.