Effective November 26, 2025

Our privacy policy has been updated.

Introduction

Acasa is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, share, and safeguard your personal data when you use our platform and mobile applications.

Your Privacy Matters

We collect personal information such as your name, email, contact number, address, and service preferences to facilitate bookings and improve user experience. We also collect usage data through cookies and third-party analytics.

Your data is securely stored using encrypted systems and secure servers. Only authorized personnel have access to it. You have rights to access, update, or request deletion of your personal data at any time.

How We Use Your Data

  • To process and manage bookings
  • To send service reminders and notifications
  • To improve our services through analytics
  • To respond to inquiries and provide support
  • For marketing purposes (only with your consent)

How We Share Information

We do not sell your personal information. We may share data with:

  • Service providers (for booking fulfillment)
  • Payment gateways (for transaction processing)
  • Communication tools (for notifications via email/SMS/WhatsApp)
  • Legal authorities (if required by law)

Location Information

We collect location information from your device when you grant permission. This may include approximate or precise device location (GPS or network-based).

Purpose of collection

We use your location to enable [feature description — e.g. show nearby places, deliver location-based content, personalize recommendations, etc.].

When location is collected

Location is collected only when you are actively using the app / or even when the app is closed (background), if you allow background location.

Data Sharing

We may share location data with [list third-party services or describe type, e.g. analytics / advertising / backend servers] for [purpose]. We do not sell location data to third parties.

Data Security and Retention

Your location data is encrypted in transit. We store location data for [time period or until account deletion]. You may request deletion of your account and associated data at any time by contacting us at [contact email].

Your Choices

You can control whether the app can access your location via system permissions. You can also request data deletion.